Programme

TUESDAY 13 NOVEMBER

Opening keynote: Setting the scene: How is West Africa expanding their generation and transmission capacity?

  • 9:30: Chairman welcome address
  • 9:40: Ministerial remarks: How critical is regional trade in meeting energy demand for the Republic of Benin?
  • 10:00: Ministerial remarks: How is Nigeria supporting the expansion of renewable energy?
  • 10:20: Debate: At what pace is West Africa moving towards energy access?
11:00 Networking lunch break. Dignitaries and delegates to be escorted to the expo floor for an exhibition tour

Working towards financial viability in Nigeria’s electricity sector

  • 13:30: World Bank Report: African strategies that Nigeria can employ to work towards a financially viable electricity sector
  • 13:50 Increasing investment and improving service quality in the power sector: Exploring the contractual framework and criteria on the  Eligible and Meter Asset Provider Regulation
14:30 Networking break & expo

How can a customer centric organisaiton improve revenue collection?

  • 15:00: Case study: The importance of customer service
  • 15:15: Developing and implementing a communication strategy
  • 15:30: How can distribution companies improve their customer engagement?

19:00 Networking gala dinner

WEDNESDAY 14 NOVEMBER

Protecting your assets from theft: Upgrading your physical and cyber security strategies

  • 9:30: How are you securing your organisation against a cyber attack?
  • 9:45: What strategies are working well against theft?
  • 10:00: Panel discussion: How can utilities better secure physical assets and data?
11:00 Networking coffee break

A-Z of a successful meter roll-out
  • 11:30:Understanding the ambition of the Meter Asset Provider (MAP) programme and what it means for distribution companies and meter providers
  • 11:45: Step-buy-step process when rolling out a meter programme
  • 12:00: Panel discussion: Considerations for distribution companies when planning a meter roll-out
12:45 Networking lunch & expo

Achieving optimal performance from your meter roll-out

  • 14:00: Utility tips: Getting the most from a meter programme
  • 14:30: Panel discussion: How can you use technology to work smarter, not harder to increase revenues?

15:30 End of conference